Frequently Asked Questions

I think I've lost my data - What should I do!? F1
• When your documents or images are lost or key files are corrupted or accidentally deleted. It can happen at any time, perhaps through power disruption, hardware failure or operator error.
Stay calm, don’t panic…switch off your computer or external hard drive.
Do not re-start your computer.
Do not attempt to run more software – this can create further problems.
Do not tamper with a hard disk – this may cause further damage.
Always handle a hard drive extremely carefully. If removing drive, place on a padded surface.
Rough handling, shock and vibration are common causes of hard drive failure.
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